Cozino Casino Responsible Gambling

At Cozino we take responsible gambling seriously. We want every player to enjoy their time with us safely and in control. This page explains how we protect players, the tools available to manage play, and where to find help if gambling becomes a concern.

Player protection principles

We aim to promote safe, controlled play by making clear information and control tools available to all account holders. We monitor account activity for signs of harm and will take proportionate steps to support players, including temporary restrictions or account reviews when needed.

Activity-control tools

Players can choose from a range of controls that limit how and when they play. These tools are simple to set up in your account settings and can be adjusted or removed subject to any cooling-off period that applies.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Session reminders - opt to receive timed alerts during play to remind you how long you have been active.
• Reality checks - prompts that show your current session time and spend.
• Account closure - short breaks or permanent account closure options are available on request.

Deposit limits

You can set deposit limits to suit your budget. Limits can be applied for 24 hours, 7 days or 30 days and will be active immediately after confirmation. We recommend starting with a limit you are comfortable with and reviewing it periodically.

Loss limits

Loss limits restrict how much you can lose over a chosen period and help prevent chasing losses. These limits are optional and are applied in the same way as deposit limits through your account controls.

Time limits and account breaks

Time limits help manage play duration. Use session reminders or set automatic time-outs. For a longer pause, choose an account break from 24 hours up to several months to step away and reassess your play.

Self-exclusion

If you need a longer-term solution you can self-exclude. Self-exclusion prevents access to your account for a set period and blocks marketing contacts. We will provide information on how to reinstate access only after the agreed exclusion period has ended.

Signs of problematic behaviour

Look out for changes such as spending more than planned, borrowing to play, neglecting responsibilities, or feeling unable to stop. If you notice these signs in yourself or someone else, consider using limits or seeking professional support.

Practical tips for staying in control

• Set strict deposit and loss limits before you play.
• Use session reminders and take regular breaks.
• Only gamble with money you can afford to lose.
• Discuss concerns with someone you trust.

Professional help and support organisations

If you need further help, please contact a specialist support organisation. In the United Kingdom, reputable sources include GamCare and BeGambleAware. These organisations offer confidential advice, practical tools and referral services. If you would like to talk to us about account tools or self-exclusion, contact our support team via [email protected].