Privacy and Data Policy

Welcome to Cozino’s Privacy Policy. This page explains how we collect, use and protect your personal information when you register, play or otherwise interact with our services. We take your privacy seriously and set out here what data we hold, why we need it and how you can manage your information.

Types of data we collect

We collect a range of information to provide and secure our service. This includes personal data you give us directly, technical data from your device and transactional data about your account activity and payments.

Personal data

Personal data covers details such as your name, date of birth, contact information, address and identity documents when required. We may ask for identity verification documents where necessary to comply with regulatory and security checks, for example before processing withdrawals.

Technical data

Technical data includes IP address, device identifiers, browser type, operating system and geolocation data where you permit it. We use this to help secure accounts, detect fraud and improve site performance.

Transactional data

Transactional data covers your account history, bets, game activity, deposits and withdrawals. We log this information to manage your account, handle payments and resolve disputes.

How we use your information

We use data to operate your account, process transactions, verify identity, prevent fraud and comply with legal obligations. We may also use aggregated or anonymised data for analytics and to improve our services. We do not use personal data in ways that are incompatible with the purposes described here without your consent.

Data protection practices

We maintain physical, technical and administrative safeguards to protect your information, including encryption in transit and access controls. Access to personal data is limited to staff and authorised third parties who need it to provide services or comply with legal requirements. We review our security measures regularly.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and support analytics. You can manage cookie settings through your browser or via any cookie tool we provide. Some features may not work correctly if cookies are disabled.

User rights

Under applicable data protection law you have rights including the right to access your personal data, request correction, object to processing, request restriction of processing and request deletion. You may also request a copy of certain data in a portable format where applicable.

Access, correction and deletion

To exercise your rights or update your details, contact our support team via the in‑site help centre. We will verify your identity before making changes. We will retain certain records where required for legal, regulatory or fraud-prevention purposes and will notify you if a deletion request cannot be fully honoured for these reasons.

Information sharing and third parties

We may share information with payment processors, identity verification providers, fraud-prevention services and other third parties that support account operation. We require partners to protect data and only process it for the purposes we specify. We do not sell personal data to third parties.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.