Contact Our Team
The Cozino support team is available to help with account queries, KYC and withdrawal questions, technical issues or general feedback. If you need assistance with deposits, bonus activation, game access or verification, get in touch and we’ll guide you through the steps. Our team also handles payments and security enquiries. We aim to resolve most issues quickly. Check our help centre for quick answers or contact the team directly using the convenient email and phone options below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24-hour email support; typical reply within 12-24 hours) |
| General enquiries | [email protected] (general enquiries; replies within 48 hours) |
| Affiliate enquiries | [email protected] (affiliate team; response within 48 hours) |
| Phone | +44 20 7456 3821 (telephone support; available Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (closed weekends) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and current contact details to avoid delays. Including account ID and a brief summary helps us respond faster and ensures any verification or follow-up is handled promptly.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. More complex matters, for example verification checks, payment investigations or regulatory requests, may take longer depending on their nature and any documentation required. We will keep you updated at every step and provide an estimated timeframe when a case requires extra time.
Feedback
At Cozino we value your feedback. If you have suggestions, ideas or issues, please tell us, we review feedback carefully and use it to improve the site, promotions and user experience. Send your thoughts to [email protected] or use the live chat so we can act on your suggestions and make Cozino better for everyone.