Cozino Casino Terms of Use
These Terms and Conditions set out the rules that govern your use of Cozino. They explain the relationship between us and our users, the responsibilities we each accept, and the basic operating practices that apply when you register, deposit, play or request withdrawals. By creating an account and using our services you agree to comply with these terms and any additional rules that apply to specific products or promotions.
Account responsibilities
You are responsible for keeping your account details accurate and secure. This includes maintaining up-to-date contact information, protecting your login credentials and notifying us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably believe the account is being misused, or where there is a breach of these terms.
Verification and security
We require account verification before certain actions, such as withdrawals, to comply with our verification procedures. Verification may include identity and address checks and submission of supporting documents. We will treat personal information in line with our privacy practices and use secure methods to protect data.
Account limits
We may apply deposit, wager and withdrawal limits to accounts. Users can request personal limits or temporary time-outs through their account settings. Limits help manage play and are subject to our internal policies and applicable law.
Eligibility requirements
To use Cozino you must meet age and jurisdictional requirements. You must be at least 18 years old and located in a jurisdiction where our services are available. Only one account is permitted per person unless agreed otherwise. We reserve the right to refuse registration where eligibility cannot be confirmed.
Acceptable platform use
Users must not engage in fraudulent activity, collusion, use of multiple accounts to exploit promotions, or any behaviour that compromises fair play. Any attempt to manipulate software, games or settlement processes will result in account action and possible forfeiture of funds. You must not transmit any material that is unlawful, obscene or infringes the rights of others.
General bonus and promotion rules
Promotions and welcome offers are subject to specific terms which form part of these Terms and Conditions. Eligibility, wagering requirements, game restrictions and maximum conversion amounts are set out on the relevant promotion page. Bonus funds cannot be withdrawn until promotional conditions are met. We reserve the right to amend, suspend or withdraw promotions where there is reasonable cause.
Deposits and withdrawals
Available payment methods are shown in the cashier. Deposits typically clear instantly, while withdrawals are subject to verification and processing checks. We may require identity documentation and carry out withdrawal checks to confirm ownership of payment methods. Processing times and any applicable limits are detailed in the cashier section.
Dispute resolution
If you have a dispute you should contact our support team in the first instance. We will investigate and respond within a reasonable time. Where disputes cannot be resolved directly we will outline escalation options and any independent dispute resolution procedures available under applicable law.
Updates to terms and conditions
We may update these terms from time to time. Significant changes will be communicated by notice to registered users or published on our site. Continued use of the service after updates constitutes acceptance of the revised terms, so please review them regularly.